Returns, Exchanges, Warranty Information
Daze Golf is operated by Daze Sports Ltd. If you have any questions about your order, return or exchange, please contact us at support@dazegolf.com.
30-Day Return Policy
For a full refund, please return your item within 30 days of receiving your order. Items must be unused, unworn, unwashed, and returned in their original packaging. For orders placed after November 1, we extend the return window to 30 days after December 25. Please see the details below.
We design golf headcovers and accessories to help you bring more personality, confidence, and style to your bag. If your Daze Golf product does not fully meet your expectations, we will do our best to make it right. You can shop our standard products with confidence, knowing that eligible items may be returned for any reason within 30 days of delivery.*
* Customised, personalised, and final sale items are excluded, unless the item is damaged, defective, incorrect, or materially different from your order.
Please note that customised or personalised products may require additional production time before shipping.
Shipping Process
Orders are processed on business days only, excluding weekends and public holidays.
Once your order has been processed or shipped, we may not be able to make changes to the order, including address changes, product changes or cancellations.
If your order contains multiple items, they may be shipped separately and may arrive on different dates.
Payment and Verification
You will be charged when you place your order. All payments are subject to verification and approval before shipping.
Orders with incorrect billing information, incomplete information or suspicious activity may be delayed or cancelled to help prevent fraud.
Tracking
All orders come with tracking numbers. You will receive an email with tracking information once your order is dispatched.
Please note that it can take several days for tracking information to update. If your order was placed more than 5 business days ago and there’s still no tracking update, feel free to contact us.
Returns
We accept return requests for eligible standard, non-customised products within 30 days of delivery.
To be eligible for a return, the item must be unused, unworn, unwashed, in its original condition and returned with original packaging where applicable.
To request a return, please contact us at support@dazegolf.com with your order number and reason for return.
Please do not send any item back before contacting us and receiving return instructions.
Customised and Personalised Products
Customised and personalised products are made specifically for you. This may include products with custom text, names, initials, artwork, logos, images, colour choices or other design details.
Because these products are made to your specifications, they are generally not eligible for return, refund or exchange once production has started, unless the item is faulty, damaged, incorrect or materially different from what you ordered.
Please review all customisation details carefully before placing your order.
Exchanges
We may assist with exchanges for eligible standard products, subject to product availability.
If you would like to exchange an item for a different size, colour or variant, please contact us at support@dazegolf.com.
Customised and personalised products are not eligible for exchange unless they are faulty, damaged, incorrect or materially different from what you ordered.
Damaged, Defective or Incorrect Items
Please inspect your order as soon as you receive it.
If your item arrives damaged, defective, incorrect or materially different from what you ordered, please contact us at support@dazegolf.com with your order number and clear photos or videos of the issue.
After reviewing the issue, we may offer a replacement, refund, exchange, store credit or another appropriate solution.
Refunds
Once we receive and inspect your approved return, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method. Please allow time for your bank, card issuer or payment provider to process the refund.
Original shipping fees are generally non-refundable unless the return is due to our error or required by law.
Return Shipping Costs
Unless the item is faulty, damaged, defective, incorrect or the issue was caused by us, return shipping costs are the responsibility of the customer.
We recommend using a trackable shipping service for returns. We are not responsible for return packages that are lost, delayed or damaged in transit.
Duties, Taxes and Customs Fees
International orders may be subject to import duties, taxes, customs clearance fees or other charges imposed by your country or region.
Unless expressly stated at checkout, these charges are not included in the product price or shipping fee and are the responsibility of the customer.
If a shipment is refused due to unpaid duties, taxes or customs fees, you may be responsible for any return shipping costs, customs fees or other charges incurred.
Lost, Stolen or Delivered Packages
If tracking shows that your package has been delivered but you have not received it, please first check with your household, neighbours, building reception, mailroom or local courier.
Daze Golf is not responsible for packages that are lost or stolen after the carrier confirms delivery to the shipping address provided at checkout, except where required by law.
Incorrect Shipping Address
It is the customer’s responsibility to provide a complete and accurate shipping address at checkout.
If an order is delayed, lost, returned or delivered incorrectly due to an incorrect or incomplete address provided by the customer, Daze Golf is not responsible for reshipping costs or replacement costs, except where required by law.
Custom & Limited Edition Products
Because of their special nature, the following rules apply:
Custom Products
Custom products cannot be cancelled or returned once:
● The artwork has been confirmed with our customer service andProduction has started.
● Custom products are non-refundable and non-returnable for:
· Change of mind
· Personal preference (e.g. “I don’t like it anymore”, “the design is not what I imagined”)
● Only quality-related issues (defects, damage, wrong item) reported within 48 hours of delivery are eligible for replacement.
Contact Us
For any questions about shipping, returns, refunds or exchanges, please contact us at:
Email: support@dazegolf.com